Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to the questions our clients commonly ask. Here you will find answers to common questions our clients ask. Just start by following one of the links below.

• How long does it take for you to complete my order?
• What is a "proof"?
• Why do I need to look at a proof if I've already given you everything I need to have done?
• Do I still need to approve a proof if I bring my work in on disk?
• How do I go about getting an estimate from you?
• What types of payment does Technigraphics accept?

• How long does it take for you to complete my order?
  It depends on the complexity of your job. In general, Technigraphics allows one day for each step in the production process. However, you do not have to figure this out. Our customer service representatives will offer a delivery date that conforms to our standards. In most cases, our customers are surprised at how quickly jobs can be produced. Once we have committed to a delivery date, you can be assured your job will be ready as promised.
  
  If your job is complex, our customer service representatives will offer you a timeline that includes all the steps in the production process -- even yours. We have found this is an excellent way to stay on schedule.
  
  
• What is a "proof"?
  A proof is a way of ensuring that we have followed your instructions for design, layout, typesetting and color. Depending on the complexity of your project, several rounds of proofing may be required. Technigraphics does not proceed to print until you are completely satisfied with your proof and have authorized us to proceed.
  
  We have several ways to provide proofs: soft proofs are PDF (portable document format) files sent to you as an attachment to e-mail or viewed via a link to our web site. Hard proofs may be Faxed to you or you may come to our shop to view them. We recommend soft proofs as you will be able to check color and can easily share the proof with others in your organization who may need to see it.
  
  
• Why do I need to look at a proof if I've already given you everything I need to have done?
  Even when you have provided everything we need, Technigraphics still produces a proof for your approval. This safety check ensures that we executed your instructions correctly. It also provides a model for our production staff -- press operators, bindery workers, mailing staff -- to view as they produce your job.
  
  
• Do I still need to approve a proof if I bring my work in on disk?
  Even if you have provided a print ready electronic file for Technigrahics to use as artwork, we will still provide a proof. This ensures that nothing irregular has occurred during transfer of the file to us and provides a chance for you to see how our raster image processor has rendered the file. Although this step may seem unnecessary, we feel it is better to take a little extra time than to try to recover from an error caught on press.
  
  
  
• How do I go about getting an estimate from you?
  You can use Technigraphics online estimate request form; send an e-mail; FAX; or call us. We may ask a few questions to be sure we understand exactly what you want done, and we'll also ask how you would like to receive your estimate (e-mail, FAX, return phone call).
  
  We also may ask you a few questions about timing -- when you need the quotation and whether the project is "live" or still in planning stages. This helps us schedule our followup with you.
  
  
• What types of payment does Technigraphics accept?
  Technigraphics accepts MasterCard, VISA, Discover and American Express. We also accept Checks, Cash and Charge accounts.